RICHMOND, — Dominion Virginia Power is making it easier for customers to stay up to date with their electric bill with the launch of eBill text alerts. The free service provides customers with a text message that includes the monthly bill amount and due date.
“Customers have told us that text alerts help them stay on top of the things in their lives that are time- sensitive,” said Becky Merritt, vice president of Customer Service. “Customers can now receive a text alert as soon as their bill is ready to view and a reminder text three days before the due date, so that it doesn’t get overlooked in the hustle and bustle of their day-to-day.”
It’s easy to sign up for eBill Text Alerts. Simply create an online account and follow the prompts to enroll in eBill and eBill Text Alerts. To take advantage of eBill text alerts, customers must be enrolled in eBill, Dominion’s paperless billing program. Currently, nearly one million customers are enrolled in eBill and enjoy the convenience, ease and security of paperless billing.
Customers who already have an online account can sign up at the bottom of the “My Account Overview” page. For more information on eBill text alerts, visit www.dom.com/eBillText.
More than 20,000 Dominion customers are already enrolled in Dominion’s emergency text alerts program to receive notifications in advance of major storms or anticipated multi-day outages, or when energy demand is highest, providing a link to tips on voluntary energy conservation.
To learn more about emergency text alerts, visit: https://www.dom.com/residential/dominion-virginia-power/outage-center/text-alerts.
